Elite Nails & Spa

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Policy

1. Appointment & Cancellation Policy

  • Booking: Appointments can be made online, by phone, or in person.
  • Cancellation: Cancel or reschedule at least 24 hours in advance to avoid a 50% fee.
  • No-Shows: May result in full service charge.
  • Late Arrivals: Over 15 minutes late may result in shortened service or rescheduling.

2. Health & Safety Policy

  • Sanitation: Tools sterilized, disposables are single-use only.
  • Illness: Visible signs of infection may result in refusal of service.
  • Allergies: Inform technicians of any known allergies.
  • Ventilation: Maintained for all chemical treatments.

3. Payment & Refund Policy

  • Accepted Payments: Cash, cards, digital payments.
  • Deposits: May be required for select services.
  • Refunds: No refunds after service; issues addressed within 48 hours.
  • Gratuity: Tips appreciated but not mandatory.

4. Customer Conduct Policy

  • Respectful Behavior: No tolerance for rude, aggressive, or inappropriate actions.
  • Children: Under 12 must be supervised; some age limits apply.

5. Product & Service Guarantee

  • Quality Assurance: Issues like chipping/lifting within 3–7 days may be fixed free of charge.
  • Brands: Only high-quality, trusted products used.

6. Privacy Policy

  • Confidentiality: All client info is securely stored and never shared.

7. Special Accommodations

  • Pregnant Clients: Services may be adapted for safety.
  • Accessibility: Let us know your needs ahead of time.